Hardly a week goes by when I don’t think of Bresnan Communications with contempt. I have been angry with that company for a year-and-a-half. This is my story.
In the summer of 2006 we decided to switch from flaky satellite service to more reliable cable service. It wasn’t about the TV. It wasn’t about the cost. It was about having a reliable digital broadband. It was going to cost us more money, but we were ok with that. Bresnan is the only game in town for cable digital service, so we signed up. They sent out a newbie to install the service. He didn’t really know what he was doing, and it took him for EVER. I wasn’t pressed for time that day, so it didn’t bother me too much. Eventually, he hit the wall and called in his supervisor. They spent some time out in the backyard, and then the boss man took off, and the newbie was on his own again.
Ahhhh a reliable signal. Wunderbar!
And then I looked outside at what these idiots had done . . .
Instead of burying the cable line, they ran a cable about 12-15 feet above the ground diagonally across our entire backyard to connect to a nearby pole (not even the closest pole to our cable box). I called and complained. They scheduled me for an appointment to fix the problem.
They didn’t keep the appointment.
They NEVER keep the appointment.
A year and a half later, we still have that fucking wire draped across our yard. It’s dangerous – the wire does get hit by balls because it’s so low and covers the entire length of our yard. And now that we have a hot tub, the wire is even more dangerous. It doesn’t matter how much we complain, no one seems to be responsible because Bresnan subs out these jobs. So, it’s the sub’s fault that Bresnan refused to provide customer service? It’s the sub’s fault that a dangerous wire hangs above my yard? It’s the sub’s fault that the installer didn’t just use the buried wire that was already there to hook into the cable?
I’m about to chop that fucking wire down and strangle the next Bresnan employee that dares to knock on my door and ask if I’m happy with my service. Anyone have an alternative suggestion?
Update: Eventually Bresnan did correct the problem. Someone stopped to inquire about it, and he fixed it the same day instead of making me wait yet again for an appointment. I really appreciated his thorough attention to our problem!
4 Comments
December 14, 2008 at 9:41 am
I would call the consumer advocate at your local TV station. We have this guy who takes complaints from local customers who are going through mess with a company and puts it on the news every weekday during the 6 o’clock news hour. I’d give that a try, if they do that where you live.
December 14, 2008 at 9:48 am
Oooo, thanks for the suggestion. I do know some folks in the local media.
December 15, 2008 at 2:28 pm
I would be happy to help in correcting any issues kgjames is having with Bresnan Communications. I can be reached at (406) 671-5468.
Thank You
August 20, 2009 at 9:35 pm
Hardly a week goes by that Bresnan Cable is not down. We cannot schedule anything on the Internet with surety. We cannot trust that our phone will stay connected during phone conversations.
Unfortunately, Bresnan has a monopoly in our town and the local Bresnan people have let themselves get careless and defensive. They ALWAYS say that malfunctions are the faults of customers. Repairmen NEVER crawl under desks to check their wall outlets. When repairmen come out to check things over, they simply shrug their shoulders and say that nothing is wrong.